Important Phone Numbers

REACH Line 604.681.5748 (Vancouver) / 1.800.665.7677 (BC)
Call the Rapid Expert Advice and Consultation in HIV Line for timely and convenient advice on HIV/AIDS treatment and management from a physician experienced in HIV care, or a pharmacist. This line is operated by the BC Centre for Excellence in HIV/AIDs and is open 24/7.

Regional Communicable Diseases Nurse 604.675.3900 (Vancouver)
Ask to speak to a Regional Communicable Diseases Nurse.  They can help family physicians with disclosure of positive results, partner notification, local referral options, and connecting patients to care.

PHSA Laboratory 1.877.747.2522 (BC)
Contact PHSA to speak to a Medical Microbiologist. They can help with questions about testing, test results and window periods.

BC Centre for Disease Control 604.707.5600 (BC)
Offering clinical care, outreach services and consultation in prevention, diagnosis, testing, treatment and case management of HIV and STIs. Services available for clients, their sexual partners as well as clinical support for health professionals across the province.

Services available at 655 West 12th Avenue clinic at these times:
Monday & Friday: 0830-1900
Tuesday, Wednesday & Thursday: 0830-1630
Saturday: 0930-1330

STOP Team 604.838.1331 (Vancouver)
Speak to the STOP HIV/AIDS Outreach Team for case management and primary care support for HIV positive patients who are newly diagnosed or have difficulty engaging in care. Services include: outreach, ARV treatment initiation, help with housing or disability forms, blood work, immunizations and ARV adherence supports. The phone line is open to health care providers 24/7, for referrals or advice. To refer a patient you can download the Patient Referral Form.